Refund policy

If you receive a defective, damaged, or wrong item, contact us within 7 days of delivery on WhatsApp, phone, or email (see footer) with your order number and photos of the item. We will arrange a replacement or a refund. Returned items must be unused and in their original packaging. Change-of-mind returns are accepted within 7 days if the item is unused and sealed; return courier charges are paid by the customer. Refunds for Cash on Delivery orders are sent via bank transfer, JazzCash, or Easypaisa within 3–5 working days after we receive and check the returned item. Items damaged by misuse after delivery are not covered.